Return and Refund Policy

Thank you for choosing B.E.A.N.S (hereinafter referred to as "we," "us," or "our"). This Return and Refund Policy governs the purchase of courses and other e-learning tools from our website. By making a purchase, you agree to comply with and be bound by the following policy:

1. Course Refunds

We strive to provide high-quality courses that meet your expectations. If you are not satisfied with a course you have purchased, you may request a refund within 7 days from the date of purchase. Refunds are subject to the following conditions:

• The course must not have been completed or fully accessed.
• The refund request must be made in writing to our customer support team.
• Refunds will be issued using the original payment method.
• Any promotional discounts or coupons used for the purchase will not be refunded.

2. Access to E-learning Tools

Our e-learning tools, such as virtual classrooms and learning materials, are provided on a subscription or access basis. Once access is granted, refunds for e-learning tools are not available unless there are exceptional circumstances, such as a technical issue or service interruption that prevents access for an extended period. In such cases, we will work with you to resolve the issue or provide a prorated refund.

3. Process for Refund Requests

If you wish to request a refund, please contact our customer support team using the following information:

• Email: support@beans.ng

When submitting a refund request, please provide the following details:

• Full name
• Order/Transaction ID
• Date of purchase
• Reason for the refund

Our customer support team will review your request and respond within 1-3 business days. Refunds will be processed in accordance with our refund policy.

4. Changes to the Refund Policy

We reserve the right to modify or update this Return and Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting the revised policy on our website.