ITIL 4 Foundation Certification: IT Service Management

Welcome to the ITIL 4 Foundation Certification course, where you'll gain a comprehensive understanding of IT Service Management (ITSM) based on the ITIL 4 framework. This course is designed for professionals seeking to enhance their knowledge and skills in managing IT services effectively.

Course Outline:

1. Introduction to ITIL 4
• Overview of ITIL and its Evolution
• Key Concepts and Principles
2. ITIL 4 Service Value System (SVS)
• Components of SVS
• Guiding Principles within SVS
3. Four Dimensions of Service Management
• Organizations and People
• Information and Technology
• Value Streams and Processes
• External Factors
4. ITIL Practices
• General Management Practices
• Service Management Practices
• Technical Management Practices
5. ITIL 4 Certification Exam Preparation
• Exam Structure and Format
• Sample Questions and Mock Exams

Learning Resources:

• Official ITIL 4 Foundation Handbook
• ITIL 4 Foundation Study Guides
• Online Video Lectures and Tutorials
• Case Studies on ITIL Implementation
• Interactive ITIL 4 Practices Simulations
• Discussion Forums for Knowledge Sharing
• Additional Reading Materials and Whitepapers

Throughout the course, you'll have access to a wealth of resources to support your learning journey. From foundational concepts to practical applications, this course will equip you with the knowledge needed to succeed in the ITIL 4 Foundation Certification exam and, more importantly, in your role as an IT service management professional.