About this Course
ITIL 4 Foundation Certification: IT Service Management
Welcome to the ITIL 4 Foundation Certification course, where you'll gain a comprehensive understanding of IT Service Management (ITSM) based on the ITIL 4 framework. This course is designed for professionals seeking to enhance their knowledge and skills in managing IT services effectively.
Course Outline:
- Introduction to ITIL 4
- Overview of ITIL and its Evolution
- Key Concepts and Principles
- ITIL 4 Service Value System (SVS)
- Components of SVS
- Guiding Principles within SVS
- Four Dimensions of Service Management
- Organizations and People
- Information and Technology
- Value Streams and Processes
- External Factors
- ITIL Practices
- General Management Practices
- Service Management Practices
- Technical Management Practices
- ITIL 4 Certification Exam Preparation
- Exam Structure and Format
- Sample Questions and Mock Exams
Learning Resources:
- Official ITIL 4 Foundation Handbook
- ITIL 4 Foundation Study Guides
- Online Video Lectures and Tutorials
- Case Studies on ITIL Implementation
- Interactive ITIL 4 Practices Simulations
- Discussion Forums for Knowledge Sharing
- Additional Reading Materials and Whitepapers
Throughout the course, you'll have access to a wealth of resources to support your learning journey. From foundational concepts to practical applications, this course will equip you with the knowledge needed to succeed in the ITIL 4 Foundation Certification exam and, more importantly, in your role as an IT service management professional.
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External Resources
How to Get Certified
Enroll in the Course
Click the "Enroll" button to view the pricing plans.
There, you can select a plan or your preferred options and complete your payment to access the course.
Complete the Course
Answer the certification questions by selecting a difficulty level:
Beginner: Master the material with interactive questions and more time.
Intermediate: Get certified faster with hints and balanced questions.
Advanced: Challenge yourself with more questions and less time
Earn Your Certificate
To download and share your certificate, you must achieve a combined score of at least 75% on all questions answered.
Course Features
24/7 Support
Around-the-clock assistance for any questions or concerns you may have.
Study Guides
Easy-to-follow guides that break down complex topics for better understanding.
Honorary Certification
Receive a recognized certification before completion of the course.
Career Workshops
Hands-on workshops that help you build important career skills.
Networking Events
Special events designed for you to connect with industry leaders and fellow participants.
Insightful Webinars
Live sessions led by experts to help you deepen your understanding of key topics.
Expert Coaching
One-on-one sessions with industry experts to enhance your skills and knowledge.
Pricing Plans
Currency
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Frequently Asked Questions
For detailed information about our ITIL 4 Foundation Certification: IT Service Management course, including what you’ll learn and course objectives, please visit the "About This Course" section on this page.
The course is offered online. If you want to meet people in person, you can choose the "Networking Events" option when you enroll. These events allow you to connect with instructors and fellow participants in person.
The course doesn't have a fixed duration. It has 21 questions, and each question takes about 5 to 30 minutes to answer. You’ll receive your certificate once you’ve answered most of the questions. Learn more here.
The course is always available, so you can start at any time that works for you!
We partner with various organizations to curate and select the best networking events, webinars, and instructor Q&A sessions throughout the year. You’ll receive more information about these opportunities when you enroll.
You will receive a Certificate of Excellence when you score 75% or higher in the course, showing that you have learned about ITIL 4 Foundation Certification: IT Service Management.
An Honorary Certificate allows you to receive a Certificate of Commitment right after enrolling, even if you haven’t finished the course. It’s ideal for busy professionals who need certification quickly but plan to complete the course later.
The course price varies based on the features you select when you enroll. We also have plans that bundle related features together, so you can choose what works best for you.
No, you won't. Once you obtain a certificate in a course, you retain access to it and the completed exercises even after your subscription expires. However, to take new exercises, you'll need to re-enroll if your subscription has run out.
To verify a certificate, visit the Verify Certificate page on our website and enter the 12-digit certificate ID. You can then confirm the authenticity of the certificate and review details such as the enrollment date, completed exercises, and their corresponding levels and scores.
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